Sunday, September 9, 2012

Review - The Customer Is Not Always Right by A.J. Adams

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test.Readers get a collection of insights and stories from the popular Web site The book and site showcase customer-relations horror stories everyone can relate to. No matter what side of the counter you're on, there are hilarious tales about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of "the customer is always right" can be dead wrong.From groaning, to intense complaining, to situations that leave workers asking, "Are you serious?," readers will enjoy these hilarious tales of customers gone wrong.

My Thoughts:

This book was hilarious.  It had stories of terrible customers from all kinds of retail establishments.  If you are looking for a funny book, this is exactly what you are looking for.  The stories are also available online on the authors website -  The stories are all submitted by regular people, so there are a ton to choose from.


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